Responsible Authority
Palestine Monetary Authority (PMA)
Purpose of the Platform
To provide a reliable electronic platform that enables citizens to report financial exploitation, including unlawful additional fees on electronic payments. The platform supports consumer protection by ensuring complaints are handled fairly and transparently under PMA supervision.
Required Information in the Complaint Form
Complainant Information
• Full name.
• ID number.
• Mobile phone number.
• Governorate.
Reported Entity Information
• Name of institution/company/store/vendor.
• Type of financial institution.
• Governorate.
Financial Exploitation Details
• Transaction channel (store, website, or mobile app).
• Transaction date.
• Transaction amount.
• Transaction currency.
• Amount of additional fee charged.
• Fee currency.
Complaint Details
• A clear and detailed description of the complaint.
Contact
Ramallah
+970 2 1525 142 or 1800 500 700
Gaza
+970 8 482 7844 or 1800 500 900
Important Notes
Write the complaint clearly and in detail, including dates, events, and involved parties to facilitate processing.
Do not share highly sensitive information outside the official platform fields.
Avoid responding to unofficial communications claiming to represent the PMA.
Submit your complaint as soon as possible after the incident, as some cases are time-sensitive.
